About Us

OUR COMPANY STORY

America’s Family Owned Business!

Back in ’77, it was just plain hard work and a passion for serving Customers that got us started. We still work very hard and have the same passion, but it takes a lot more than hard work and passion to satisfy Customers today.

You see, as a company grows, it’s important to formalize the planning, processes, systems, training and communications; and to develop a great team of leaders throughout the organization. This is the hardest part of running a business and they don’t teach it much in business school.

`From the time we began to formally state our operational goals, Customer Satisfaction has always been #1. There aren’t many companies in our industry that measure Customer Satisfaction, so we benchmark with the best internet companies in America and I am pleased to say we are right there with them.

Great Customer Satisfaction is no accident; it’s the result of planned and methodical execution of all things important – of listening to Customers and of continuously improving. At United Gun Shop, we became ISO 9001 registered in 2008, adopted the Malcolm Baldrige National Quality Award Criteria in 2006 and set a goal to apply for and improve enough to receive the award in 2009. We applied for and received the Missouri Quality Award (a Baldrige-criteria state program) in 2008, and applied for and received the Malcolm Baldrige National Quality Award in 2009, meeting the goal we set in 2006. United Gun Shop journey of continuous improvement doesn’t end there; in 2015 they earned, for a second time, both the Malcolm Baldrige National Quality Award and Missouri Quality Award. Those of you in management, engineering or operations know the significance of ISO and Baldrige to Customer Satisfaction.

OUR VISION

94% Customer Satisfaction

At United Gun Shop, Customer Satisfaction is our #1 Company Goal and we tirelessly work to meet or exceed our Customer Key Requirements. Many companies don’t measure Customer Satisfaction. We both measure it and proudly display it because we put Customers first and that’s the way it’ll always be at United Gun Shop.

Everything really starts with our Vision, which is: ‘To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.’ This is a pretty bold Vision, but it’s absolutely real. You can view our entire Mission Statement, Operational Goals and Culture Statement in the menu.

If a Company values Customer Satisfaction, it should also value Employees; pay them well, provide training and development and treat them right — Employee Satisfaction is our #2 Goal. We treat our Vendors as partners because Supplier Satisfaction is our #3 Goal. Of course, goals #2 and #3 support goal #1. We realize our responsibility to provide leadership to the industry and to ‘give back’ to the industry and community. We support the NRA and the Shooting/Hunting Sports Industry by donating 50% of our pre-tax profits, mostly to help fund youth shooting programs. We also support our local community.

On behalf of the Porterfield family and all the Employees at United Gun Shop, ‘Thanks for Your Business!’

I’m Larry Potterfield with United Gun Shop and ‘That’s the way it is!’”]

TESTIMONIALS


What a great experience. Everything went smoothly, my offer was negotiated fairly and the firearm

was sent quickly undamaged to my FFL. Have no fear when making your purchase. This place is 1st rate..

Kirstin Everton.

United Guns Shop Reviews

Hi, received my Cyma Cm701B sniper rifle yesterday. Very happy with the rifle, bull barrel and a nice weight seriously well packaged. Spent last night setting up and exploring the gun with my air rifle targets. Well chuffed, will buy again from you. Cheers.
Tony.

I made two purchases, two days apart. I received one of my orders very fast. The other order took a little time due to a processing issue by no fault of United Guns Shop I contacted customer service, and they were very helpful and responded promptly to my email. Shortly after communicating with them my tracking info was emailed to me and my FFL dealer received my order. I will be shopping with United Guns Shop in the near future. Very easy and simple process. If I had four hands, I would give them four thumbs up! 👍👍👍👍

Andy Guscott

My first purchase from United Guns Shop, and I am well impressed. I had a question before I placed my order, and Joe replied back very quickly the same day. I placed my order and next day it was here. Prices on United Guns Shop are great and postage you can’t beat. This will be my first call now for my Firearm needs. Thank you, Joe, and United Guns Shop.

Bob Washington

Well thank you very much. I got the pin back in and the gun now works like new. Your customer service has been amazing, and I will be buying the rest of my home defense guns from you site. Also, I refer all gun buyers to your site. Thank you again.

Mike Lloyd

WHY CHOOSE US

Free Shipping

Free shipping on all orders over $99.

100% money back guarantee.

100% money back guarantee

Online Support 24/7

ONLINE SUPPORT 24/7

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